Welcome to Advance Suite Support

Advance Suite customers should now use the SunGard Higher Education Customer Support Center for the following activitues:

• Request assistance with a product issue or help with product functionality by opening a Service Request (SR)

• Check on product defects reported on or after June 15, 2009

• Enter a Request for Product Enhancement (RPE) or check the status of existing RPEs entered on or after June 15, 2009

• Download product user documentation

• Download products and administrative documentation (if authorized by your Institutional Delegate)

• View lists of recently reported defects and requests for product enhancements

Get your account by clicking here and clicking on the "Request a Customer Support Center Account" link. (If you already have Customer Support Center Account because of other SunGard Higher Education products licensed by your institution, it is not necessary to request another one.)

Additional services will be transitioned to the Customer Support Center over the coming months. Continue to use this Advance Suite support site for all support resources not yet serviced by the Customer Support Center, such as:

• The Product Compatibility Matrix
• Hot fix descriptions
• Searches on support cases closed prior to June 15, 2009
• Searches on product defects and enhancement requests reported before June 15, 2009
• User Group and SIG documents

The following pages are for licensed users of the following software provided by SunGard Higher Education: Advance (including subsystems), Events, and SmartCall, and their utilities. Access to support sections of this site are restricted to registered users. Please click the appropriate link on the right to go to the support pages for your product. If you don't have access or have forgotten your username and password, please contact cs-support@sungardhe.com for Advance, em-support@sungardhe.com for Events, or smartcall-support@sungardhe.com for SmartCall support.


For support of all other SunGard Higher Education Products, please visit the Customer Support Center.

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